Refund Policy

Effective Date: 01-11-2024

At Secure Soft Technologies, we prioritize customer satisfaction. Our refund policy is designed to ensure that customers have clarity and confidence in our products and services. Please read this policy carefully to understand the terms of eligibility for refunds.

1. General Terms

• Refunds are only applicable to software purchased directly from Secure Soft Technologies’ official website or authorized channels.
• This policy does not cover third-party sellers or marketplaces. Refund requests for purchases from these sources should be directed to the respective seller.

2. Eligibility for Refunds

• Annual and Monthly Subscriptions: Refunds can be requested within 14 days of purchase if the software does not meet your expectations, provided you have not used it extensively.
• Lifetime License: Refunds for lifetime licenses can be requested within 30 days of purchase.
• Trial Periods: Refunds are not available if the customer has already utilized a trial version before purchasing. The trial period is designed to allow customers to evaluate the software.

3. Conditions for Refunds

• Refund requests must include proof of purchase and a detailed reason for dissatisfaction.
• Refunds will not be granted for issues arising due to incompatibility with hardware or other software where Secure Soft Technologies has provided minimum system requirements.
• Refunds are not available for software that has been activated and used beyond initial testing.

4. Non-Refundable Services

• Customized software solutions, consulting services, or software maintenance fees are non-refundable once the service has been rendered or the project has commenced.

5. Refund Processing

• Approved refunds are processed within 7–10 business days from the date of approval.
• Refunds will be credited to the original payment method used at the time of purchase.

6. How to Request a Refund

• To request a refund, please contact our customer support team at [support email] within the applicable period. Include the order number, product details, and reason for the refund request